A Client Refused to Pay for Completed Consulting Work. How a Virginia Business Recovered Payment
The story follows the scope of work, acceptance evidence, and disputed invoice through to resolution.
The questionWhat can a business do when a client uses finished work but won't pay for it?
Illustrative example
RICHMOND, Va. — A Richmond IT consultancy has recovered $92,000 from a client that refused to pay for a finished software migration.
The client said the project did not meet expectations. It had been using the new system for three months.
The unpaid invoices covered four months of work by a five-person team.
Mirravane Law relied on the signed statement of work, the client's written sign-off at each milestone and system logs showing daily use of the new platform.
The client paid $92,000 of the $104,000 owed at mediation.
The consultancy accepted a reduction to end the dispute.
Milestone sign-offs written into a statement of work can make payment disputes much easier to resolve.
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