The Car Kept Returning to the Repair Shop. How a Michigan Buyer Reached a Resolution
The firm explains how the repair history, warranty terms, and communications with the seller supported the buyer’s claim.
The questionWhat can a buyer do when a new car keeps going back to the shop for the same problem?
Illustrative example
GRAND RAPIDS, Mich. — A Grand Rapids buyer has returned a new SUV and received a $44,900 refund after the vehicle spent 41 days in the shop in its first year.
The transmission shuddered and stalled. The dealer made four repair attempts, and the problem returned each time.
The family relied on the car for a long daily commute and could not trust it on the highway.
Halverin Law organized every repair order and the buyer's written complaints to the manufacturer and showed the defect met the state's lemon law standard for repeated repair attempts.
The manufacturer bought back the vehicle for $44,900, covering the purchase price minus a mileage offset.
The buyer paid a deduction for the miles driven before the first repair.
Repair orders that describe the same complaint each time are central to lemon law claims.
About this story
Submitted by the firm. Source review: supporting documents reviewed by result.law. See our publication standards.
